CM directs depts to dispose complaints pertaining to roads within 96 hrs

By Accommodation Times Bureau


Haryana Chief Minister,  Manohar Lal has directed the departments concerned to strictly adhere to the timeline of 96 hours for the disposal of complaints received on “Harpath App” pertaining to the roads in the State. The State government is committed to making Haryana, a pothole Free State, he added.

Manohar Lal was presiding over a meeting to review the functioning of “Harpath App” here today. Public Works (Building and Roads) Minister, Rao Narbir Singh and Urban Local Bodies Minister, Mrs Kavita Jain were also present in the meeting.

He said the concerned departments should immediately undertake the complaints received on the App and redress the same within the prescribed time frame. Five departments namely Public Works (Building and Roads), Urban Local Bodies, Haryana State Agricultural Marketing Board (HSAMB), Haryana Shahari Vikas Pradhikaran (HSVP) and Haryana State Industrial and Infrastructure Development Corporation (HSIIDC) are involved in the construction and repair of roads in the State, he added.

It was informed in the meeting that out of the 21,500 complaints received on the “Harpath App” so far, 70 percent complaints have been redressed while 29 percent complaints have been rejected.

The concerned Departments have to undertake all complaints pertaining to the roads except for roads under litigation and private roads. It was also informed that a unique feature has also been made available on the “Harpath App” as per which if a complainant wrongly addressed the complaint to a department, the same could be transferred to the other concerned department.

While reviewing the condition of roads in rural areas of the State, the Chief Minister directed the HSAMB to take effective measures for further improving the quality of roads. He said that quality checks should be got conducted by the Board on a regular basis so as to maintain the quality of rural roads. He was informed that for up to six-Karam roads, the HSAMB is following the same specifications as are being followed by Public Works (Building and Roads) Department.

It was informed in the meeting that patchwork is usually done twice a year using hot mix material. Now, the Department is considering adopting spray injection cold mix technique as an effective solution to the potholes in the State.




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