By Accommodation Times News Services
With the growing professionalism in the real estate sector, craftsmanship and quality construction plays a key role in branding and customer satisfaction. Accommodation Times talked with Rohit Gera, Managing Director, Gera Developments Pune and VP CREDAI Pune Metro, who elaborates on his company’s 5 year warranty to its customers:
AT: Gera Developments provides a 5 year warranty on all its properties. Please elaborate on the same
RG: We are the only real estate developers in India who provide a 5 years warranty on all our buildings which covers any manufacturing defect that may occur. The warranty covers defects like the paint peeling, leakages, etc. We also provide an annual preventive maintenance which entails a team of a carpenter, plumber and electrician who regularly check for any repair and do the needful. The warranty is a standard agreement that is signed on a stamp paper and is applicable to the current customer as well as successive owners within the 5 year period.
AT : Have customers come back to you with complaints about the warranty?
RG : As mentioned, we provide continuous maintenance services even after sales, hence all the complaints and needs of the customers are attended to and we ensure that our customer’s satisfaction is our top priority. The important thing to remember here is, our product is a man made structure and given the quantum of work going on, our warranty is an acknowledgement of the fact and we will not shy away from our duties. We believe that if we cannot stand behind our own product for at least 5 years, we should not be in this business.
AT : Has the era started for construction warranty’s ?
RG : The customers are now more informed and demanding. They want quality and after sales services. We have been in the business of construction for decades, and even today our customers remember and appreciate us and believe in the quality and high standard of our work.