MahaRERA portal missing grievance redressal for home buyers

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By Accommodation Times Bureau

The beneficiaries of RERA and advocacy groups are criticizing the state online portal initiated for the Real Estate (Regulation & Development) Act, for not having alleviated any grievance redressal mechanism for the users.

The newly introduced legislation and laws affect particularly three stakeholders — promoters, agents/brokers and citizens. While the portal (maharera.mahaonline.gov.in) that has pioneered for the online registration process, is meant only for promoters and agents, it has allegedly paid no attention to the buyers.

Citizens have acquired a right to register complaints against errant promoters and also have achieved an access to the details of registered projects, under the RERA.

Civic activist Vijay Kumbhar said the state RERA portal should facilitate grievance redressal mechanism.

Any aggrieved buyer can file a complaint with the competent authority or the adjudicating officer, as the case may be, with respect to any registered real estate project, for violation or contravention of the provisions of the RERA or the rules and regulations made associated with it.

“The legislation itself speaks about the right of buyers to fie complaint against unethical practices by promoters and therefore, it is imperative that the online portal has a facility for grievance redressal. The buyers will have to run from pillars to post to lodge complaint and track it in absence of any such online mechanism,” he said.

The online platform currently only dispersing information about RERA and alleviating registration for promotes and agents whereas a buyer who purchased a flat around a year ago narrated his harrowing experiences of waging a battle against promoter for cheating and emphasied on the major need for online grievance redressal mechanism.

“The relations between a dozen buyers and the promoter turned sore over non-delivery of promises in terms of amenities and facilities committed while booking the flat. Despite being united, the promoter had the last laugh in our battle as he could easily influence the concerned authorities and suppressed the matter. It was difficult to even lodge a complaint. If the online platform provides grievance redressal and tracking of complaints, buyers will not face difficulties of red-tapism and bullying,” he said preferring anonymity.

Divisional-level authorities said , the buyers can feedback their views incorporated in the implementation of RERA.

“Maharashtra is one of the pioneering states to frame implementation rules for RERA. It shows the intent of the government to throw its weight behind buyers and therefore buyer-centric feedback is expected to be taken into account,” authorities said.







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