Standard Operating Procedure (S O P) for handling complaints

By Dr. Sanjay Caturvedi, LLB, Ph.D.

Whereas. the Chairperson. Maha RERA is vested with the powers of general superintendence and directions in the conduct of affairs of the Authority under section 25 of the Real Estate (Regulation and Development) Act. 2016 (RERA).

Whereas. Rule 6 of the Maharashtra Real Estate (Regulation and Development) (Recovery of Interest. Penalty. Compensation, Fine payable. Forms of Complaints and Appeal. etc.) Rules, 2017 read with Section 31 of RERA details the manner of filing complaints with MahaRERA and the manner of holding an enquiry by Maha RERA.

Therefore. it was felt necessary to lay down a standard operating procedure (SOP) for handling the complaints filed with Maha RERA.

This SOP shall be followed with immediate effect

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